Privacy Policy
Effective Date: September 28, 2026
Kaleb Auto Glass LLC (“Kaleb Auto Glass,” “KAG,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, and shared when you visit our website, request a quote, schedule service, or otherwise interact with us.
1. Information We Collect
Kaleb Auto Glass does not require you to provide personal information simply to browse our website.
When you choose to request a quote, schedule an appointment, or use certain booking features, information may be collected through our third-party automotive service and scheduling platform, Omega EDI. Depending on the information you provide, this may include:
- Name
- Phone number
- Email address
- Service address or location
- Vehicle year, make, and model
- Vehicle Identification Number (VIN)
- Vehicle or glass information
- Appointment and service information
- Other information you voluntarily provide
Omega's collection and handling of information may also be governed by its own privacy policies and terms.
2. Website and Analytics Information
We may use Google Analytics or similar technologies to understand how visitors use our website.
These technologies may automatically collect information such as your browser type, device type, approximate location, IP address, pages visited, referring website, and interactions with our website.
Cookies and similar technologies may be used to provide website functionality and measure website performance. You may be able to limit or disable cookies through your browser settings.
3. How We Use Information
Information collected through our website or provided in connection with our services may be used to:
- Provide quotes and schedule automotive glass services
- Confirm and manage appointments
- Communicate estimated arrival times and service updates
- Respond to customer questions
- Identify the correct glass or vehicle parts
- Complete and document services
- Process transactions
- Maintain business and service records
- Improve our website and customer experience
- Protect against fraud, misuse, or security threats
- Comply with applicable legal requirements
4. Text Messages and Service Communications
If you provide a mobile phone number in connection with a quote, appointment, or service request, Kaleb Auto Glass may use that number to communicate with you regarding your request or service.
These communications may include appointment confirmations, technician arrival information, scheduling changes, service updates, and other transactional communications related to your request.
At this time, Kaleb Auto Glass does not use website-provided phone numbers for promotional text-message marketing unless separate consent is obtained where required.
Message and data rates may apply.
5. Sharing of Information
We may share information when reasonably necessary to operate our business and provide services, including with service providers that support functions such as scheduling, automotive glass operations, website hosting, analytics, communications, payment processing, or other business operations.
We may also disclose information when required by law, legal process, or when reasonably necessary to protect Kaleb Auto Glass, our customers, or others.
We do not sell personal information for money.
6. Third-Party Services
Our website may use or link to services operated by third parties, including Omega and Google Analytics.
When you interact with a third-party service, that provider may collect and process information according to its own privacy policy and terms. Kaleb Auto Glass does not control the privacy practices of independent third parties.
7. Data Security
We take reasonable measures designed to protect personal information under our control. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
8. Data Retention
We may retain information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
9. Your Privacy Choices
You may contact Kaleb Auto Glass regarding personal information maintained directly by us or to ask questions about our privacy practices.
Depending on applicable law and the circumstances, you may have additional rights regarding your personal information.
Requests may be submitted to:
We may need to verify your identity before fulfilling certain requests.
10. Children's Privacy
Our website and automotive glass services are intended for a general audience and are not directed toward children under 13. We do not knowingly seek to collect personal information online from children under 13.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices, or legal requirements.
The effective date at the top of this page indicates when this policy was most recently updated.
12. Contact Us
Questions about this Privacy Policy may be directed to:
Kaleb Auto Glass LLC
3500 Oak Lawn Ave
Dallas, Texas
Phone: (469) 669-8515
Email: admin@kalebautoglass.com